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Documentation Specialist
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Fiserv, Inc. - Jersey City, NJ
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Job Description:
The Technical Communicator works closely with development, quality assurance, product management, business analysis, implementations, and release management in a project team/SDLC environment. This individual is involved at project kickoff and is responsible for creating a number of standard and non-standard materials, using a variety of software packages.
Qualified candidates must be able to work with minimal supervision, to research and produce materials that are consistent with audience needs. Responsibilities include:
- Work directly with target audiences and subject matter experts to determine needs, establish tasks and milestones, and acquire relevant information to produce and deliver materials.
- Analyze, interpret, and extract information from complex technical and functional requirements documents.
- Develop, author, and deploy online help systems.
- Produce screencast recordings from internal training and product knowledge transfer sessions.
- Design, upload, and manage content displayed on the team’s Intranet site.
Project deliverables may include: Online Help, Client Implementations/Set Up Procedures, Release Notifications, API Programming Manuals, Infrastructure Manuals, User Manuals, and Communications Plans.
Experience Required:
- 2+ years experience writing and producing technical and user support materials for print and online delivery.
- Experience authoring and deploying an online help system. Familiarity with CSS, implementing conditional text, and single-sourcing a plus.
- Experience working with industry tools: Microsoft Office, FrameMaker, Flare, RoboHelp, VSS/TFS Source Control Repositories, Dreamweaver, SnagIt, Camtasia, and Photoshop.
- Familiar with graphic design, usability/user experience, and web design concepts.
- Experience in a software development environment and financial service industry concepts, terminology, and practices a plus.
- Strong writing, listening, and interpersonal skills.
- Must be an excellent planner, be detail conscious, and have exceptional time management skills. Ability to manage multiple projects concurrently.
- Some experience working within a project team/SDLC environment. Must be process and deadline conscious.
- Excellent organizational and follow through skills. Must be able to manage all aspects of a task from concept through draft approvals, to final approval and distribution.
- Must be a self starter. Ability to seek out alternate solutions if presented with scope changes or obstacles.
- Must be able to create and work with templates and style sheets.
Skills Desired:
- Experience authoring and deploying an online help system. Familiarity with CSS, implementing conditional text, and single-sourcing a plus.
- Experience working with industry tools: Microsoft Office, FrameMaker, Flare, RoboHelp, VSS/TFS Source Control Repositories, Dreamweaver, SnagIt, Camtasia, and Photoshop.
Education Required:
- B.A. or B.S. degree with strong writing skills.
- Degree in Technical Communications, Journalism, Communications, English, or related disciplines a plus.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
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