Re: Fw: RE: Referral
Subject: Re: Fw: RE: Referral
From: Barrett Brown <barriticus@gmail.com>
Date: 8/17/11, 13:03
To: Sharon.DeBlanc@valueoptions.com, Karen Lancaster <lancaster.karen@gmail.com>

Sharon-

Thanks for calling back last night. I'm cc'ing my mom on this since she knows a bit more about the specifics. And here's an account she wrote of what the problem has been in terms of renewing at a Solace counseling center:

Hi Sharon,
You were so helpful to us last summer and we have another question needing assistance? My son received a letter last week from Value Options stating that he needed to do his annual update for coverage renewal. We went this morning to Dallas Metrocare with his documents but the caseworker there (Mr. Wiggins) said that since he is not being treated by a Metrocare doctor that they cannot do the renewal there and that he thought Barrett should do his renewal online. His two doctors that he is seeing, Noor Gajraj, M.D. and Al Nazempoor, PhD. -- both of whom who were referred by Northstar as "in network" and who are being reimbursed properly for his visits -- told us that they do not handle that function. We just came home and called the Northstar customer service number, and the young woman told us that he cannot do a renewal online but should go to Metrocare Dallas to renew enrollment --which is where we were turned away today! We tried to explain and asked to speak to a supervisor but were told we could not. We don't want this coverage to lapse -- do you have any info for us as to  where he should go to get this update done?
Thanks so much, Sharon !

On Tue, Aug 16, 2011 at 3:46 PM, Barrett Brown <barriticus@gmail.com> wrote:
Ms. DeBlanc-

This is Barrett Brown; my mother, Karen Lancaster, spoke to you several months ago about getting me into Northstar for Suboxone treatment. We're having trouble figuring out how to renew the Northstar program, which is about to run out for me, as the Dallas location at which we originally signed up is telling us to call Northstar and Northstar is telling us we have to go to the center. If you have a moment, could you let me know what I should do about renewing? You can e-mail me back or call me at 512-560-2302. Thanks.

---------- Forwarded message ----------
From: Karen McCutchin <karen.mccutchin@att.net>
Date: Tue, Aug 9, 2011 at 2:20 PM
Subject: Fw: RE: Referral
To: barriticus@gmail.com




--- On Tue, 8/9/11, DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com> wrote:

From: DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com>
Subject: RE: Referral
To: "Karen McCutchin" <karen.mccutchin@att.net>
Date: Tuesday, August 9, 2011, 2:03 PM

Hi Karen,

I’ve forwarded your e-mail to our eligibility supervisor who will contact you about how to do this yourselves and return it to them.  Not to worry!  Hope all else is going well.

 

We’ll do a bit of education for the customer service personnel on what to do for a consumer who is seeing a doctor who is not associated with one of our clinics.  Thanks for bringing this to our attention.

 

From: Karen McCutchin [mailto:karen.mccutchin@att.net]
Sent: Tuesday, August 09, 2011 1:54 PM
To: DeBlanc, Sharon
Subject: Re: @@ RE: Referral

 

Hi Sharon,
You were so helpful to us last summer and we have another question needing assistance? My son received a letter last week from Value Options stating that he needed to do his annual update for coverage renewal. We went this morning to Dallas Metrocare with his documents but the caseworker there (Mr. Wiggins) said that since he is not being treated by a Metrocare doctor that they cannot do the renewal there and that he thought Barrett should do his renewal online. His two doctors that he is seeing, Noor Gajraj, M.D. and Al Nazempoor, PhD. -- both of whom who were referred by Northstar as "in network" and who are being reimbursed properly for his visits -- told us that they do not handle that function. We just came home and called the Northstar customer service number, and the young woman told us that he cannot do a renewal online but should go to Metrocare Dallas to renew enrollment --which is where we were turned away today! We tried to explain and asked to speak to a supervisor but were told we could not. We don't want this coverage to lapse -- do you have any info for us as to  where he should go to get this update done?
Thanks so much, Sharon !
Karen Lancaster McCutchin
(214) 914-0455


--- On Thu, 6/10/10, DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com> wrote:


From: DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com>
Subject: @@ RE: Referral
To: "Karen McCutchin" <karen.mccutchin@att.net>
Date: Thursday, June 10, 2010, 3:56 PM

You are most welcome.  Let me know how he does.

Sharon De Blanc
Prevention, Education, and Outreach
ValueOptions NorthSTAR
1199 S. Beltline , Ste 100
Coppell , TX 75019
(972) 906-2637
sharon.deblanc@valueoptions.com
________________________________________
From: Karen McCutchin [karen.mccutchin@att.net]
Sent: Thursday, June 10, 2010 3:49 PM
To: DeBlanc, Sharon
Subject: Re: @@ RE: Referral

Thanks SO much, Sharon . I really do appreciate this.

--- On Thu, 6/10/10, DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com> wrote:

From: DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com>
Subject: @@ RE: Referral
To: "Karen McCutchin" <karen.mccutchin@att.net>
Date: Thursday, June 10, 2010, 3:33 PM

He would be about equal distance from the following two providers:

Adapt of Texas
2600 N Stemmons Freeway, Ste 151
Dallas , TX 75207
1-888-905-0595

Or

Child and Family Guidance (they see all ages)
8915 Harry Hines
Dallas , TX 75235
214-351-3490

Or

Dallas MetroCare Services
Pathways Clinic
1340 Riverbend
Dallas , TX 75257
214-743-6188

He can call any of them and make an appointment for an intake and to get enrolled in NorthSTAR.  They will then set him up with an appt. with a psychiatrist to be evaluated and start treatment.

Let me know if you have any problems!

Sharon

Sharon De Blanc
Prevention, Education, and Outreach
ValueOptions NorthSTAR
1199 S. Beltline , Ste 100
Coppell , TX 75019
(972) 906-2637
sharon.deblanc@valueoptions.com<http://us.mc1803.mail.yahoo.com/mc/compose?to=sharon.deblanc@valueoptions.com>
________________________________________
From: Karen McCutchin [karen.mccutchin@att.net<http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net>]
Sent: Thursday, June 10, 2010 3:17 PM
To: DeBlanc, Sharon
Subject: Re: @@ RE: Referral

Thank you so much, Sharon ! He is in the 75205 area, so we could start from there, and he definitely fits the income criteria. Thanks again for your quick reply, appreciate any contacts you can provide. Best, Karen

--- On Thu, 6/10/10, DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com<http://us.mc1803.mail.yahoo.com/mc/compose?to=Sharon.DeBlanc@valueoptions.com>> wrote:

From: DeBlanc, Sharon <Sharon.DeBlanc@valueoptions.com<http://us.mc1803.mail.yahoo.com/mc/compose?to=Sharon.DeBlanc@valueoptions.com>>
Subject: @@ RE: Referral
To: "Karen McCutchin" <karen.mccutchin@att.net<http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net>>
Date: Thursday, June 10, 2010, 2:52 PM

Hi Karen,
You must have called since the last time I was in the office on Tuesday.  I'm glad you e-mailed.

If your son has no mental health coverage, as long as his income is less than 200% of the Federal Poverty Level (about $21,600 a year), he would be eligible for NorthSTAR, which is the public sector mental health program for Dallas, Collin, Ellis, Hunt, Kaufman, Rockwall, and Navarro counties.  It would allow him to get services and medications at no cost.

Let me know what part of town he lives in and I'll let you know the providers closest to him and how he can contact them.  Any of them can get him enrolled in NorthSTAR.  He will need something from the insurance company (either his information that they send him that states that he has no mental health benefits or a statement from them stating that.  He can get that by calling the customer service number on his card).
He will also need to take in proof of residency in one of the NorthSTAR counties (his drivers' license or a letter addressed to him from a gov't agency or a utility bill addressed to him will do).  He'll also need proof of whatever income he does have (check stubs, a statement from his employer, etc.)


Sharon De Blanc
Prevention, Education, and Outreach
ValueOptions NorthSTAR
1199 S. Beltline , Ste 100
Coppell , TX 75019
(972) 906-2637
sharon.deblanc@valueoptions.com<http://us.mc1803.mail.yahoo.com/mc/compose?to=sharon.deblanc@valueoptions.com><http://us.mc1803.mail.yahoo.com/mc/compose?to=sharon.deblanc@valueoptions.com>
________________________________________
From: Karen McCutchin [karen.mccutchin@att.net<http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net><http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net>]
Sent: Thursday, June 10, 2010 2:43 PM
To: DeBlanc, Sharon
Subject: Referral

Hi Sharon,
Just following up on my voicemail to you. Wondering if you could offer any information on resources or referral to low-cost psychiatric programs for my 28-year-old son who has major depression as his primary issue. He is living in Dallas , has BCBSTX insurance with no coverage for mental health treatment, low income and limited financial resources.
Thank you for any info or assistance you can pass along.
Best regards,
Karen Lancaster McCutchin
(214) 520-9186
karen.mccutchin@att.net<http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net><http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net><mailto:karen.mccutchin@att.net<http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net><http://us.mc1803.mail.yahoo.com/mc/compose?to=karen.mccutchin@att.net>>




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--
Regards,

Barrett Brown
512-560-2302



--
Regards,

Barrett Brown
512-560-2302