May Newsletter | Industry Innovation Awards Announced

Zendesk & MindTouch Together at Last

Earlier this month, MindTouch announced the release of a product co-developed with the industry’s most innovative provider of web-based help desk and support ticketing: Zendesk. With this announcement came encouraging press coverage from the likes of TechCrunch, CMSWire, and Cloud Ave. A Media Roundup was posted to the MindTouch blog. This integration, initiated by our own support team, provides a seamless experience for support agents to search against their MindTouch TCS social knowledge base in the context of the support ticketing system. Users can publish support tickets to MindTouch as knowledge base articles in a single click. To learn more about this and the other features and capabilities of this integration, visit our Zendesk integration overview.

Are you a Zendesk customer? Great news – we’re giving all Zendesk customers a FREE MindTouch TCS instance. Get your free MindTouch instance and setup your integration today!

On another note, I received an invitation from President Sarkozy of France to attend the e-G8 Summit. I will be sharing the highlights of my trip in a post in the coming days so be sure to check back on MindTouch blog.

Recommended Reading

"The Future of Technical Communication is Socially Enabled: Understanding the Help 2.0 Revolution" by Scott Abel

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Infograph of the Month | Why You Can’t Ignore Twitter

Our friends at Zendesk always design the most beautiful infographs. So in the spirit of this month's joint announcement, we wanted to share their latest.

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2011 Technical Communication Innovation Award Winners The 2011 Technical Communication Innovation Awards aim to acknowledge some of the best — and most innovative — examples of technical communication available today. The awards also are designed to highlight some of the most innovative practitioners in the field. It’s not an exhaustive list. There are many people and organizations doing exceptional work in the technical communication arena. Instead, it’s a snapshot of some of the best examples of innovation that are likely to have a long-lasting impact on the future of tech comm. Continue Reading		Community Managers, Need Help Scaling Your Community? Yep, I Thought So. I've worn many different hats here at MindTouch over the past 3 years (yes, that is me in the bunny head my FIRST day at MindTouch back in 2008) and my favorite has been the social media/ community manager role. It’s really exciting when I get to converse with our users, help prospects make informed decisions about MindTouch easily and quickly (in their choice medium) and converse with our customers through social networks, conferences and webinars. With that, comes the expectation to stay informed of the industry by reading up on the latest community, social media and customer service news. Continue Reading

Replay of Exceptional Customer Experiences Start with Terminology Management with Val Swisher Our latest webinar, "Creating Exceptional Customer Experiences Starts With Managing Terminology" was a discussion between Scott Abel and Val Swisher, CEO of Content Rules, about the importance of managing terminology. Attendees learned what terminology is, why it’s important to manage it, and how you can quickly get started. Attendees discovered why manual approaches to managing terminology (term lists, word lists, and spreadsheets) don’t work and why using software tools designed to effectively and efficiently manage terminology are better suited for the job. Continue Reading		Winner Announced: Lucky Facebook Fan Takes Home an iPad 2! The time has arrived to announce our Facebook giveaway winner! First let me say that picking a winner for this campaign was extremely difficult. Our panelist of judges thought there were so many outstanding posts; everything from how people use MindTouch, meeting us at conferences and attending our webinars to jokes and personalized poems – it was really hard to pick a winner. It was awesome to read everybody's story – what an eye opening experience! Continue Reading

Welcome New Customers

Te - Tai Tokerau Health Organization, StorSimple, Alfam Net, French-Ellison Truck Center Group, Allegro Microsystems, Inc Research, Volvant, City of Cambridge

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