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"The facilitator used concise steps to help us remember and apply the skills of email/letter writing. He is always helpful in answering our questions and using examples related to our nature of work.” - Ms Cheong Lee Min, Singapore Management University What are professionally-written email or letters? Professionally-written emails and letters have four features. They: a) give messages (even bad news) in a pleasant, kind and impactful way, that are highly likely to give us the results we want b) create positive impressions of our organisation or company c) create positive impressions of us d) follow simple four-step formats Emails or letters, which do not have these elements, can leave negative impressions on your customers, vendors and suppliers. In fact, even one innocently placed wrong word or phrase can drive a potential customer to a competitor. There are 4 types of email/letters we write: 1) Routine email/letters such as enquires and quotations 2) Good news email/letters such as appointments and promotions 3) Bad news email/letters such as rejection of requests and terminations 4) Persuasive email/letters such as replying to complaints, requests for donations and sales letters Our 2-day course on 21-22 June teaches you everything you need to know in order to write these 4 types of letters in a professional, personable and result-oriented style. In fact, we assure you that you never need attend another email/letter writing course again. Even if you are already an ‘old pro’ you will benefit by becoming more up-to-date in the art of email and letter-writing. Added Value: What is more, we offer consultation without charge by email on any letter or email you write for six months after the course. The fee is $488 (no GST). There is SDF funding for the course. After SDF funding, all organisations pay $460 for the course. For full course, registration and SDF details, please refer to our website at: http://www.trilifecom.com. We look forward to welcoming you to the course. Yours sincerely Merle Celine Magness (Ms) TriLife Communications, Singapore Tel: 6581-0970 Email: merle@trilifecom.com Website: http://www.trilifecom.com |
Upcoming (*SDF Funded) Courses · Writing Brilliant Reports, Proposals & Staff Papers 1-2 June (*$488) · Becoming a Powerful Presenter 6-8 June (*$788) · Speaking English with Correct Pronunciation 13 & 14 June $488 ($440 Early Bird Discount for payment by 1 June) · Communicating Effectively Using Emotional Intelligence 15-16 June (*$488) · Writing Professional Letters & Email 21-22 June (*$488) · Efficient Minutes Writing 23 Jun (*$288) · Achieving Higher Performance Customer Service (Using Emotional Intelligence) 14-15 Jul(*$488) · Perfecting Your Business English 19-21 Jul $788 (Early Bird Discount $710 for payment received by 29 Jun) · Perfecting Your Grammar 13-15 Sept (Early bird discount $710 for payment received by 24 Aug) For other course dates, please refer to our course calendar. |
