Here at MindTouch, we live to create exceptional product help experiences for our customers and their users. In order to deliver an exceptional experience, we must continue to build an exceptional product. We do this through continuously improving functionality, releasing a remarkable features list, and partnering with only the best in the industry. Partnering with world-class companies is especially important because it accelerates innovation and generates cutting-edge products; with this we help our customers become the absolute best they can be.

Standing by this commitment, next week MindTouch will be announcing a partnership and delivering a revolutionary integration with one of customer service’s most respected brands. Together, we are changing the way customer service and support agents work. Have I said too much? The official announcement will be made next week so stay tuned.

In the meantime, read first-hand how some of the world's most innovative organizations are leveraging MindTouch to deliver exceptional product help experiences to their end users.

Read How Companies like Autodesk, RightScale, ExactTarget and Washington Post are Creating Exceptional Product Help Experiences

How much do you like MindTouch? Well now’s your last chance to tell us! Through April 30, "Like" MindTouch on Facebook and tell us why on our Wall (the more creative the response, the better chance you have at winning!) to be entered to win a new Apple iPad 2. No joke – it’s seriously that easy! So here’s how you enter the competition:

1. Like MindTouch on Facebook
2. Post your story/reason why you love us on our wall
3. Share our page with your friends to “Like” us too!

Submit by 11:59pm April 30, 2011. GOOD LUCK!

A few weeks ago, Scott Abel and Rahel Anne Bailie hosted the webinar, Are You Content Strategy Material? Rahel Bailie, CEO and Chief Content Strategist, at Intentional Design discussed what defines the work of a content strategist. An excerpt from the presentation:

"We define content strategy as a repeatable process that governs the management of content throughout its entire life cycle. That means putting in place a methodology that is reliable, and it means looking at the entire content life cycle, from planning and creation right through to what happens after content is published... It involves creating a strategy that applies structure, processes, and systems against a type of asset – in this case, the content assets – to meet an organizational goal."

If this intrigues you, be sure to view the entire slide deck below; Rahel and Scott shared a wealth of information that is worth checking out.

MindTouch version 10.0.8 is the latest stabilization release for the Olympic family of products (MindTouch TCS v10, MindTouch Platform v10, MindTouch Core v10). This release contains a critical security fix so we highly recommend that you upgrade to 10.0.8 to take advantage of the fixes.

Join Us Tomorrow | Creating Culturally-Correct Web Content For Global Audiences

Join us tomorrow, April 29th for our next webinar: Creating Culturally-Correct Web Content For Global Audiences.

Incorrect colors, imagery and poorly chosen English expressions can all translate into a failed attempt to provide effective customer support to users from different cultural backgrounds. Join Scott Abel, The Content Wrangler, as he interviews Maxwell Hoffmann of Globalization Partners International about best practices for creating web content. Maxwell will provide some interesting examples of mistakes others have made in the past. Attendees will learn how to determine if content (text and graphics) is both culturally-correct and effective in communicating to an off-shore, global audience. You'll discover how to avoid the most common cultural mistakes that unintentionally alienate the customers you are trying to serve.

Sign Up Now >