Query on persona management
Subject: Query on persona management
From: Barrett Brown <barriticus@gmail.com>
Date: 4/21/11, 12:51
To: bcohn@theatlantic.com

Bob-

This is Barrett Brown; I contacted you last year with a pitch. To recap, I’m a journalist and activist currently associated with the Anonymous movement. My work has appeared in Vanity Fair, al-Jazeera, The Guardian, Huffington Post, New York Press, Skeptical Inquirer, Skeptic, McSweeney’s, National Lampoon, and other outlets, and I’ve written a few books and done some political consultancy work as well.

I’m preparing to write a comprehensive piece regarding an investigation I’ve been conducting as a sort of outgrowth of the HBGary/Anonymous incident from earlier this year, in which the latter compromised the servers of the former and acquired some 70,000 e-mails after learning that the CEO, Aaron Barr, had planned to out our alleged leadership to the FBI. You may be aware that several interesting stories came from this early on concerning demonstrable wrongdoing by not only HBGary, but also Bank of America, the U.S. Chamber of Commerce, Palantir, the Justice Department, and other entities. Nonetheless, we are still discovering more as we continue to pick up informants and make phone calls to those we know to have been involved in these matters.

The most interesting thing that’s been discovered thus far, in my opinion, is the development of what’s known as “persona management” software by a number of companies at the request of CENTCOM, the USAF, and presumably other agencies as well. As seen in a 2007 patent associated with IBM and authored by three U.S. military software engineers, as well as the description of desired software put out by the USAF in 2010 (and bid on by HBGary, incidentally), persona management entails the creation and deployment of fake online personas to be operated en masse with some degree of input from a human operator. The role of the software is to facilitate all of this by providing the framework and assisting the operator in maintaining “situational integrity” throughout the resulting interactions with real people.

CENTCOM has since admitted to using such methodology, although spokesmen claim that it is only used abroad and never in the English language. Even if this is true - and I have reason to suspect that it is not - the various contractors that we know to have developed aspects of the technology are often allowed to keep what is developed. As we know from what has been exposed in the wake of the HBGary incident, there are any number of contractors who are happy to provide such services to any customer that asks for them, and against domestic targets.

At any rate, that’s the short version of all of this. I’ve spent the last two months looking into it and working with other investigative journalists for the purpose of getting this better exposed. In the process, I have called such people as Booz Allen Hamilton VP William Wansley and caught them lying about the issue; Wansley claimed that Booz had no relationship with HBGary, which, as I poined out to him, is demonstrably untrue insomuch as that he brought the CEO in for a meeting after discussing Anonymous and the methodology by which its members can be sussed out. Luckily, I recorded the call, being in a single-party consent state. For what its worth, Booz Allen and Wyle Laboratories both received contracts from the USAF for nearly the same amount of money at the same time last year, and for projects that would appear to fit into persona management apparatus.

Let me know if you have any interest in a story on what’s been discovered thus far on this issue.

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Regards,

Barrett Brown
512-560-2302