Uplift your Customer Service - Ron Kaufman LIVE on 18th & 21st Feb in Mumbai

ï»¿ Uplift your Customer Service - Ron Kaufman LIVE on 18th & 21st Feb in Mumbai

Subject: Uplift your Customer Service - Ron Kaufman LIVE on 18th & 21st Feb in Mumbai

From: "Rupali Foka" <rupalif@kcapital-us.net>

Date: 2/9/11, 14:49

To: barriticus@gmail.com

Reply-To:

"Rupali Foka" <rupalif@kcapital-us.com>

Dear Colleague,

THE worlds leading expert on uplifting customer service "Ron Kaufman" is arriving in India for 2 day Seminar in Mumbai. Hope youre ready for him and for the impact he will have on your business.

About Ron Kaufman:

Ron Kaufman is an internationally acclaimed educator and motivator for superior customer service and uplifting service culture. He is the author of the bestselling book series "UP Your Service!" and lift Me UP!" and is the founder "UP Your Service! College"

Ron works with committed organizations around the world, helping them to achieve superior service, been increase customer loyalty, build strong service partnerships and create winning service cultures. Millions have been educated and motivated by Ron's high energy speeches and interactive workshops. Ron's many repeat clients include government agencies, multi-national corporations and industry associations in financial, professional and medical services, high technology, manufacturing, retailing, hospitality, tourism and transportation.

Ron created history-making events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basils Cathedral in Moscow. He has been featured in the New York Times, the Wall Street Journal, USA Today, LIFE Magazine and on NBC-TV.

The Service Leadership Workshop:

When: 18th Feb 2011

Time: 08:30AM to 12:30PM

Where: Le Meridien Hotel, Mumbai

In this highly interactive workshop, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service.

Key learning Benefits:

Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact.
Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12 essential areas.
Align the culture building activities currently in use throughout your organization.
Identify opportunities the new culture building initiatives, upgrades and improvements.
Prioritize activities and develop practical action plans for best results.

Registration Fees:

Rs. 7,497/- + tax per participant

(maximum nominations is 2 per company)

The Secrets of Superior Service Workshop:

When: 21st Feb 2011

Time: 09:30AM to 05:30PM

Where: ITC Maratha Hotel, Mumbai

For middle management and front line team leaders involved in delivering customer services on an everyday operational level

Key learning Benefits

Exceed your customers' rising expectations
Stand out with excellent service mindset
Climb the stairs to Unbelievable levels of service
Manage your customers' expectations
Appreciate the value of customer complaints
Bounce back! with effective service recovery
Shift from blame and shame to taking personal responsibility
See the world from customers' point of view

Registration Fees:

Rs. 14,997/- + tax per participant

Are you ready to let Ron uplift the spirit of your Service Providers and help them Upgrade their Service Skills?

If YES, then e-mail Rupali Foka on rupalif@kcapital-us.com or call on 09920822866.

We look forward to serving you.

Warm Regards,

Rupali Foka